Effective Date: 02 March 2025
Tailors Hub (Pty) Ltd (“we”, “us”, “our”) is committed to
protecting your privacy and handling your personal information in compliance
with the Protection of Personal Information Act (POPIA) of South Africa and
other applicable laws.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use our online tailoring marketplace at www.tailorshubsa.com, www.tailorshubsa.co.za, or www.tailorshub.co.za (“the Site”).
1. What information we collect
We collect the following personal information when you use
the Site:
For all users (customers & tailors):
- Full
name
- Email
address
- Mobile
number
- Delivery
and billing address
- Measurements
(optional, where applicable)
- IP
address and device/user agent (for security and cookie consent)
For tailors/vendors:
In addition to the above, we collect:
- South
African ID number / Passport number
- Business
registration information (if applicable)
- Proof
of address and ID copy
- Bank
account details and bank statements
- Company
registration documents (if applicable)
We collect this information when you register, place an order, request a quote, or communicate with us.
2. How we use your information
We use your information to:
- Create
and manage your account.
- Facilitate
and process orders between customers and tailors.
- Fulfill
deliveries through our courier partners.
- Process
payments securely through our payment gateway.
- Communicate
with you regarding your orders, requests, or support.
- Improve
and secure the Site.
- Comply
with legal obligations.
3. Who we share your information with
We respect your privacy and will never sell your data.
We only share your information with:
- Payment
gateway providers, to securely process payments.
- Courier
service providers, to deliver your order.
These third parties only receive the information necessary to perform their services.
Tailors can view customer delivery details (name, delivery address, and contact) required to fulfill the order. They cannot change this information.
We may also share information if legally required (e.g., by court order or law enforcement).
4. Cookies and analytics
We use cookies and similar technologies to enhance your
experience on our Site and to collect traffic and usage data through Google
Analytics.
Cookies help us understand how users interact with our Site and allow us to
improve our services.
You can manage your cookie preferences through your browser settings.
For more information, see our separate Cookies Policy.
5. Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We restrict access to your data to authorized personnel only.
6. Your rights
You have the right to:
- Access
the personal information we hold about you.
- Request
correction or deletion of your information.
- Object
to certain processing activities.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, please contact us at:
7. Data retention
8. Changes to this Privacy Policy
9. Contact us
If you have any questions or concerns about this Privacy
Policy, please contact us at:
Email: support@tailorshubsa.com
Phone: +27 69 145 6249
WhatsApp: +27 69 145 6249
Website: tailorshubsa.com / tailorshubsa.co.za / tailorshub.co.za